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Dr. Bob is Robert Hsiung, MD,
bob@dr-bob.orgShown: posts 1 to 5 of 5. This is the beginning of the thread.
Posted by HyperFocus on July 22, 2009, at 15:27:48
I did some work for a client and today they called me and were very short with me, saying tht they wanted me to update some stuff for them and they needed me to 'lessen their stress with the project' as if it was my fault that they did not have what they wanted and somehow i did not do a good job.
But afterwards I called them back. I said, as civily as I could, that what they were asking me to do is not part of my contract and is not what I was paid for - I specifically added features for them to be able to do what they needed to do without needing me and I spent a good deal of time training one of the staff members on how to do it, and if they were unable to use these features which I had spent my time on then it's not my fault. So then they huffed and puffed and asked if I was going to start charging them for everything now and they weren't aware that I had special fees for them now. I said (as civily as I could) that what I charge them for is meticulously laid out in the invoice and also in the original contract and while I would be happy to do whatever updates they required, I would have to invoice them separately for it - it could not be without charge.n So I spoke to them some more, then rang off.
This is progress.
I have a huge problem with boundaries - and standing up for myself - because I was always very shy and then got abused a lot in school. But, although it was hard and my voice was trembling as I spoke, I did it. I keep worrying about if they hate me or think I'm..whatever..but this is how life is. I have to stand up for myself regardless if I offend other people, otherwise people wil continue to walk all over me.
Posted by Dinah on July 22, 2009, at 16:27:27
In reply to I stood for myself, posted by HyperFocus on July 22, 2009, at 15:27:48
Good for you! I have enormous trouble with that. It's hard to set appropriate boundaries, and respond firmly and without defensiveness. Congratulations.
Posted by Phil on July 22, 2009, at 17:14:02
In reply to Re: I stood for myself » HyperFocus, posted by Dinah on July 22, 2009, at 16:27:27
That's great hyper. I have a plumber friend and a carpenter friend and they go through hell sometimes.
I've dealt with the public in sales for years. It's amazing what people expect sometimes.
I had a guy say, I bet you make a LOT of profit on this stuff(as in you're too high)
I said, well, if you want to import furniture from Italy, Norway, Denmark and Canada, deal with the stuff a customers waiting on that arrives crushed, pay winey salespeople, deal with the competition, do your own ads, rent a 30,000 sq ft warehouse and staff it with people, talk to the guy who says our truck ruined his driveway, etc etc, feel free to open your own GD store. : )
There are so many peeps out there that know nothing about what goes into running your own show.
My plumber friend would go to a house with some major leak. The people wanted to know how much it would be. He said I can't tell you until we get down there and see. It could be $200 or $2000.
He'd do the job and not get paid. He went under this year.
Stay after them!!
Posted by Phillipa on July 22, 2009, at 20:20:03
In reply to Re: I stood for myself » Dinah, posted by Phil on July 22, 2009, at 17:14:02
When Nursing many times when in charge had to say no to doctors funny thing is they learned to respect me once I said no and then treated me as a contemorary. Funny as even now since doing ebay it's amazing what some buyers do have had goods shipped in perfect condition as we get all our stuff from the high dollar mall and have friends there. They complain ink or I remember a Down coat someone wanted money back for as said the down came through high quality item. And ebay supports the buyers no way to win those. Phillipa
Posted by Deneb on July 22, 2009, at 21:38:08
In reply to I stood for myself, posted by HyperFocus on July 22, 2009, at 15:27:48
I think it's great you stood up for yourself. I think people will start respecting you more if you speak out.
Good for you!
This is the end of the thread.
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